Terms and Conditions

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

 

2. The full fee for The Witching Hour Sleep Service services is due on booking your Consultation with The Witching Hour Sleep Service.

 

3. If the Sleep Programme iscancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

Less than 24 hours’ notice – no amount will be refunded

48 hours’ notice – 50% of full amount will be refunded

More than 48 hours’ notice – 100% will be refunded to the client

 

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, The Witching Hour Sleep Service, on a case by case basis, may accept a rescheduled appointment within 28 days of the original booking time.

 

5. The Witching Hour Sleep Service reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of The Witching Hour Sleep Service cancelling, the Client will be offered a full refund or alternative dates if preferred.

 

6. In respect of each programme (the “Programme”) granted by The Witching Hour Sleep Service to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

 

7. Advice given by The Witching Hour Sleep Service is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

 

8. The Witching Hour Sleep Service advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

 

9. If the Client’s child has an underlying health condition, The Witching Hour Sleep Service reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

 

10. The Witching Hour Sleep Service is contactable during working hours: 10am to 7pm Monday through Friday, and exceptionally between these hours on weekends. Responses will be provided as soon as possible after receipt, subject to personal circumstances or holidays.

 

11. The Witching Hour Sleep Service is willing to travel, on a case by case basis, to clients outside Newcastle upon Tyne. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.

 

12. The Witching Hour Sleep Service reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Witching Hour Sleep Service team.

 

13. The Witching Hour Sleep Service reserves the right to change the Terms & Conditions at any time.